1. Purpose
The purpose of this Incident Response Plan and Policy is to establish a structured and systematic approach to identifying, managing, and mitigating security incidents at Igile Technologies India Pvt Ltd. This plan aims to minimize the impact of security incidents on the company's operations and data, ensure effective communication and coordination during an incident, and support compliance with regulatory requirements.
2. Scope
This policy applies to all employees, contractors, and third-party service providers at Igile Technologies India Pvt Ltd who may be involved in or affected by security incidents. It covers all types of security incidents, including data breaches, malware infections, unauthorized access, and other cybersecurity threats.
3. Definitions
- Incident: An event that threatens or has the potential to threaten the confidentiality, integrity, or availability of information or systems.
- Security Incident: An event that indicates a potential or actual breach of security policies or procedures.
- Incident Response Team (IRT): A designated group of individuals responsible for managing and responding to security incidents.
- Severity Levels: Categories used to classify the impact and urgency of an incident.
4. Incident Response Team (IRT)
- Composition: The IRT includes representatives from IT Security, IT Operations, Legal, Compliance, and Communication teams.
- Roles and Responsibilities: Each member has specific roles in the incident management process, including detection, analysis, containment, eradication, recovery, and communication.
5. Incident Response Process
- Identification: Recognize and validate potential security incidents through monitoring tools, user reports, and automated alerts.
- Assessment: Evaluate the scope, impact, and severity of the incident to determine the appropriate response.
- Containment: Implement measures to limit the spread and impact of the incident. This includes short-term containment to prevent immediate damage and long-term containment to address underlying issues.
- Eradication: Identify and remove the root cause of the incident, such as malicious code or vulnerabilities.
- Recovery: Restore affected systems and services to normal operations while ensuring that the incident has been fully resolved.
- Lessons Learned: Conduct a post-incident review to analyze the response, identify areas for improvement, and update policies and procedures as necessary.
6. Severity Levels and Matrix
- Severity Level 1 (Critical): Major impact on business operations, severe data loss, significant legal or regulatory implications. Immediate response required with full mobilization of the IRT.
- Severity Level 2 (High): Moderate impact on business operations, potential data loss, or legal implications. Rapid response required, with partial mobilization of the IRT.
- Severity Level 3 (Medium): Minor impact on operations, limited data loss, or regulatory implications. Response should be timely but does not require full IRT mobilization.
- Severity Level 4 (Low): Minimal impact on operations, no data loss or legal implications. Response is managed by standard procedures and does not require IRT involvement.
7. Service Level Agreements (SLAs)
- Incident Identification and Reporting: Incidents should be reported within 15 minutes of detection.
- Initial Response: The IRT must acknowledge receipt of the incident report and begin initial assessment within 30 minutes.
- Containment and Eradication: For Severity Level 1 and 2 incidents, containment and eradication should be initiated within 1 hour. For Severity Level 3 and 4 incidents, actions should be taken within 4 hours.
- Recovery: Systems and services affected by Severity Level 1 and 2 incidents should be restored within 4 hours. For Severity Level 3 incidents, recovery should occur within 8 hours. Severity Level 4 incidents should be resolved within 24 hours.
- Post-Incident Review: A review meeting should be held within 48 hours of incident resolution to assess the response and document lessons learned.
8. Communication
- Internal Communication: Keep relevant stakeholders informed about the incident status and impact. This includes regular updates to senior management and affected departments.
- External Communication: Coordinate with the legal and compliance teams to manage communication with external parties, including customers, regulatory bodies, and media, as appropriate.
- Documentation: Maintain detailed records of the incident, including timelines, actions taken, and communications. Documentation should be secured and accessible only to authorized personnel.
9. Training and Awareness
- Employee Training: All employees must receive regular training on incident reporting procedures and security awareness. Specialized training should be provided for members of the IRT.
- Simulation Exercises: Conduct regular incident response drills to test the effectiveness of the response plan and ensure preparedness.
10. Policy Review and Updates
- Policy Review: This policy will be reviewed annually or as needed based on changes in the threat landscape, regulatory requirements, or organizational needs.
- Updates: Revisions to the policy will be communicated to all relevant personnel, and training will be updated to reflect changes.
11. Compliance
- Regulatory Compliance: Ensure adherence to relevant legal and regulatory requirements, including data protection laws and industry standards.
- Enforcement: Non-compliance with this policy may result in disciplinary action, up to and including termination of employment. Compliance will be monitored through regular audits and assessments.
12. Responsibilities
- Incident Response Team (IRT): Responsible for managing and responding to security incidents according to this policy.
- IT Security Team: Responsible for monitoring and detecting potential incidents, as well as providing support during the response process.
- Management: Responsible for ensuring that adequate resources and support are provided for implementing and enforcing this policy.